Responses from our recent Customer Satisfaction Survey

• We have had no computer issues since signing on with you guys
• We call and get results right away. I would not trust my IT to anyone else.
• Your quality of service is very high, keep up the great work!
• It is a comfort to know I will get a quick response with a personal touch - not some distant company.
• You are very quick to respond to a problem and solve it for a fair price.
• Working with ACS is easy. Everything is resolved quickly, professionally, and friendly. 

Please share your thoughts so others know!

Client's Feedback from our Inbox

A little over a year ago, I signed a contract with Alexander’s Computer Services (ACS). Prior to this, I depended on an extremely knowledgeable client of mine to provide troubleshooting and technical support. His work was excellent, but he became less and less available when I needed him.  I was introduced to Dean Alexander through another one of my clients. At first, I wasn’t sure that anyone else was going to be able to help me with my technical issues because they always seem to be so unique and puzzling. Being technically unsophisticated, I also didn’t want to work with someone who was constantly going to be talking down to me. To my surprise, every instance I’ve had with Dean or any of his staff has always been pleasant, polite, patient, and productive. I have yet to bring them a technical issue they have not been able to solve. They never speak over my head, and they don’t treat me like I’m an annoyance to them.  They truly do live up to their business model. They know how to solve problems. They solve them quickly and they allow customers to retain their dignity throughout the process. They genuinely seem as committed to solving my technical problems as I am and they don’t stop until they’ve done so. As a coach, I use ACS’ business model to teach other business owners how to clearly state the purpose of their business and their benefits to customers as ACS does. When it came time to renew my contract with ACS, it was one of the easiest decisions I’ve ever made because I always get great service and great value from the staff, regardless of which person answers the phone. Dave Romeo - Romeo Network

Since making the switch to Alexanders Computer Services they have been able to eliminated SPAM calls, make our system user friendly and they handle ALL the configuration design and changes. Such a huge bonus! Highly recommend.  Jaime - Industrial Caulk & Seal

You're doing an awesome job my friend.George - Kaiser Storage

Thank you so much Alexander's Computer Services. Dean and Chris are life savers. Computer system at work had some major issues today due to device failure. (Not their equipment). Dean was there in less then ten minutes to help us and Chris wasn't far behind. You guys are the BEST!!!! - Christy (Glenolden Animal Hospital)

Thank you Dean, my husband & I are so grateful to the Lord to have your company for our computer services. May God bless your entire family . You guys are  wonderful & honest folks whom we can trust. We have been scammed so many times and it's so easy to take advantage of computer dummies like my husband & I. Thanks again, Marcia & Fred

Thank you again for the great service we received from your company.  The newer computer is working much faster. Thanks for answering all our questions. We appreciate your help and kindness. Take care. David & Trisha

I know what good customer service is, it is taking ownership of your customers problems which you all do to the max.  Mike

Praise for Alexander Computer Services would be redundant. Dean has already built a stellar reputation for the business. Most recently, Dean diagnosed and solved my problem with timeliness, expertise and thoughtfulness for the client's needs. I cannot recommend Alexander Computer Services enough." - Doug

Thank you, and the great folks working with you, for the speedy and wonderful work on my old and new computer.
The backup service really came in handy when Chris was able to upload my archived copy in five minutes! Lori

Thanks for all your help with the laptop. It really has been a blessing and tremendous help for what I do as I begin some school. Josh

Alexander's Computer Service is AWESOME!!! I would definitely recommend them. Reasonable prices, fast service, good people. Helen

Thank you so much for your speedy and efficient service in fixing my printer problem. I appreciate you getting
right to my problem and working late on Saturday to handle this. Remote access was so convenient. - Alice

Thanks again and will keep you in mind for other customers. May God bless you and your family as your business grows.
I'm going to talk to our deacon who works the computer at church to call you. In Christ, John

To be fair, since 2004 we have logged 24 clients out of over 1,500 that were not pleased with our services and will not return.
There were others that were not pleased but we made things right and they are still our friends.